At Cougar Sunglasses Inc, we value your satisfaction and strive to provide you with exceptional products. In the event that you encounter any issues with your purchase, we have established the following Returns Policy to ensure a smooth and convenient process for authorized returns and exchanges.
Authorized Returns and Exchanges:
You have a 7-day window, starting from the date of receipt of your goods, to request an authorized return or exchange for manufacturer’s defects.
To initiate the return or exchange process, kindly contact our dedicated customer service team at [customer service email/phone number]. They will guide you through the necessary steps and provide you with any additional information required.
For your return or exchange to be accepted, the merchandise must be in its original condition, unused, and accompanied by the original packaging, including any accessories that were included.
Returns made without prior authorization, or returns requested for reasons other than manufacturer’s defects or wrong merchandise shipped, will be subject to a 15% restocking fee.
Please note that unauthorized returns may not be accepted, and we reserve the right to request further information or evidence to validate the reason for return.
To ensure the safe transportation of the returned items, please securely package them to prevent damage during transit.
Inside the package, include a copy of the original invoice or packing slip.
Affix the provided return label or shipping label, displaying the authorized return address, on the outside of the package.
To track the progress of your return, we strongly recommend using a reliable shipping service with tracking capabilities. Please note that the cost of return shipping is the responsibility of the customer.
Upon receiving and inspecting the returned merchandise, we will process your exchange, subject to product availability.
If the desired item is not available, our team will work closely with you to find a suitable alternative or provide a refund option.
Returns that do not meet the specified criteria or fail to follow the correct return process may be refused.
Our Returns Policy solely applies to purchases made directly from Cougar Sunglasses Inc. For items acquired through authorized retailers, please refer to their respective return policies.
If you have any questions or require further assistance regarding our Returns Policy, please do not hesitate to contact our knowledgeable customer service team. We are committed to resolving any concerns you may have and ensuring your satisfaction.
Thank you for choosing Cougar Sunglasses Inc. We appreciate your business and value the opportunity to serve you.